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Apex Legends is fixed, but EA had to pull some stuff out they added by accident

by: Dan - posted: 4/4/2019 7:14:00 AM
More On: Apex Legends

Although you are probably aware that the issue that was plaguing EA's Apex Legends yesterday with account progression has now been fixed, there is some fallout that needs to be dealt with.  First, if you logged in after the Patch 1.1 went live and lost progression, you will not be getting it back.  Progression was only restored up to the point the patch went live, but here are details on the fix:

 

WHAT HAPPENED?

When the 1.1 update went live, players were unintentionally moved to the wrong servers that didn't have their persistence and this caused players accounts to appear reset with all progression lost.

WHAT DID WE DO TO FIX IT?

Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC.

WHAT ABOUT YOUR PROGRESS?

Everything you've accomplished and bought in Apex up until the 1.1 Patch that went live at 10:00 PST today should be restored.

  • Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted - levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn't patch then this will not affect you.
  • Any currency purchased, spent or not, will be carried back over to their original account state. i.e. - if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.

 

In addition, it appears that the Patch either contained some future feature in the "Leaving early Penalty" that was rolled out, or that was the catalyst for all the issues with the progress, store and crafting problems.  Per the official Reddit thread:

We've Disabled the Leaving Early Penalty

So internally, we have been working on and testing this feature but it wasn't our intention or plan to have it go live with the update that went out today. There was a piece of script that was missing and caused the leaving match early penalty to be turned on when it shouldn't be. That's why it wasn't in the patch notes.

We updated the script, tested with QA and it's now disabled for all platforms. We don't have an ETA for if or when this would come out for real. Apologies for the confusion.